Support · before you write
Most of it is the water.
Nearly every question that reaches this counter turns out to be a preparation question — the tea tasted of nothing, or of dust, or the root never thickened. Usually the answer is a temperature: 2 of the 28 entries here are destroyed by a kettle, and nobody is born knowing which.
So the answers below start there and work outwards. Each one is folded; open the ones you need.
Not answered here?
Write to the counter with the LOT number off your bag. It tells us the field, the season and the lot, which turns most questions into a one-line answer.
The counter, and how to reach it16 questions · folded
Section 01
Preparation
The half of the purchase that happens in your kitchen.
Section 02
The herbs
What is in the bag, and why it is filed the way it is.
Section 03
Ordering & carriage
How an order leaves the counter, and how it comes back.
Section 04
Keeping & safety
What we owe you before you open the bag.
Where we stop
We can answer for the bag, not for you.
Anything about the lot, the cut, the origin, the dose printed on the label or how to brew it, we will answer in full. Whether a given plant is right for you, alongside what you are already taking, is a question for a doctor or a pharmacist — and it is not a formality: the interactions that matter are with your prescription, not with our catalogue.